Product leaking as not enough bubble wrap to cushion protection

This is 2nd case that customer received item leaking (Walch disinfect 3L) -Bubble wrap not strong enough to cushion the product -Need to put extra bubble wrap & put newspaper at box to cushion product damage during delivery This is important as all courier company will not compensate for any liquid product damage! If his happend again, Axis need to bear this. This product we selling without profit and need to bear risk of compensate customer due to leaking. Please escalator to management level!

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Dear Member

1st action ) please provide the conversation between you and consignee, and what consignee final advise to you.
2nd action) please provide the photo item consignee receive without bubble wrap, and more angle photo can show this item.

Thank you

1) as attached.
Customer give me bad rating.

2) Photo given by customer has been attached. Customer received with bubble wrap but bubble wrap not enough so cause damage of leaking.

For this item, for all coming order please put extra bubble wrap & put newspaper at box to prevent damage during delivery.

I have highlighted this, any coming damage of this item Axis need to bear the cost as I have asked to do precaution.

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Hi Fanny,
We've escalated your case to upper management. Before we proceed further, we would like to get a few information from your side.
1. The amount of refund and proof of refund.
2 screenshot of the history of conversation between you and your customer.
Once we reviewed the necessaries, we'll proceed further ya.
Thank you.

1. Please refer attached.
2. Please refer dispute screen attached in ticket.

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Hi Fanny,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future please do not hesitate to file in a new ticket through the Axis system.

Thanks!

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