Paypal Chargeback

Please refer back the details from below ticket: Ticket: T000027 Subject: Paypal Chargeback Order: 118652 718 Below are the timeline: 28-Sep-2020 - Followed Axis advise, I try to contact buyer regarding the purchase 29-Sep-2020 - Send a 2nd similar email and still no respond from buyer 02-Oct-2020 - I reply to Paypal, I provided proof of delivery & tracking details 31-Oct-2020 - Paypal reply and decided the chargeback in the buyer's favour Please advise on next steps

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Hi Leonard,
Make another re-appeal on your chargeback.
Go to Resolution Centre.
Under 'Resolution Centre', Next to the case, under 'Action', click View.
On the 'Case details' page, near the bottom, click appeal the outcome and provide the information for your appeal as per the proof you submitted previously.

In your message, state and request Paypal to on-hold the payment until you receive return good from the buyer.

There's no appeal button on Paypal website. I had googled and all of the forum said the appeal button does not exist.

Please provide alternate solution and example of reply template.

And please give me a confirmation that you have received this message.

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Is been 8 working days and I didn't get any respond, how much longer do I still need to wait to get a proper solutions?

Do I really need to submit tickets everyday so that you guys can see this?

First ticket submitted was 2020-Sep-27, is been 2 months.

Hi Leonard，
Let me review your ticket and I'll come back to you with suggestions.
Thank you.

Hi Leonard,
As per the phone conversation, you may proceed and contact and create your case via Ombudsman for Financial Services for your Paypal dispute resolution. It is an alternative independent dispute resolution channel approved by Bank Negara to help appeal for paypal disputes. Take note also it is same as to all appeal case in Paypal, it does not guaranteed succeeded appeal but this is served as another alternative channel for your dispute case.
Thank you.

Hi Leonard,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future please do not hesitate to file in a new ticket through the Axis system.

Thanks!

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