Ticket System Ticket Details

Ticket Number [T000155]
Item Weight sent is different from item weight in PriceList

Hi, I just sent an order (TR135860) today, 15 boxes of Organo Gold Cafe Latte + 20 Face Masks. The item weight in price list is 9kg, but the actual weight from the shipment is 11kg. According to Product Information, each OG Cafe Latte weighing 514g, 15 x 514g = 7.71kg. May I know the reason of the difference of extra 2kg please? Thank you. Regards, Chee Han

Dear Member

Thank you for your inform.

will check this and revise.

Thank you

Hi Tai,

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