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Ticket Number [T000179]
21-Dec-2020 10:28am
NG SZE JENG
Received Amazon charges from EU and JP
Hi Support, Created by Steve on Ms Elaine behalf. Recently Ms Elaine received 2 Amazon charges into her CIMB credit card, for Amazon professional EU and JP store fees. She will be available at 3pm today (21/Dec). Pls do a teamviewer into her Amazon account and verify her Amazon account setting. Pls prioritize this and get confirmation from Ms Elaine to disable the un-needed stores immediately. Thaks! kind regards, Steve
21-Dec-2020 06:24pm
AXIS SUPPORT - Kahmini
I have guide Ms Elaine the steps to reimburse the amount that charge wrongly on Amazon.com by Amazon.jp & UK marketplace. Now waiting for reply from Amazon.com. Will follow up with her on this. Thank you.
05-Feb-2021 04:11pm
AXIS SUPPORT - Apple Lim
Hi Ng,
Thank you for connecting with the Axis Support Team.
We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.
I hope that our service has been of assistance to you.
If you require further assistance now, or in the future please do not hesitate to file in a new ticket through the Axis system.
Thanks!
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