Please investigate DHL Tracking 2210006212

Hi Support, Please open a case with DHL to investigate as customer claimed did not receive the parcel and open A to Z guarantee claim case with Amazon.I need to appeal to amazon or else my amazon account will be deactivate. Below are the shipment details: Invoice No: 136720 1015 112-0840772-6422623 Recepient details: Arcelia De La Mora 6704 MORRISON ST, WEST, RICHLAND, WA, 99353-9250, US +1 415-851-9136 ext. 34463 Product details: Gourmet Cafe Latte x 7 Zrii Rise High Performance Coffee Sachet x 8 Tracking Code: 2210006212 Courier: DHL Express

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Hi Nasron,

You message the buyer first :
1. If the family members receive the parcel behalf of buyer.
2. When is the due date for A to Z claim case with Amazon (get back to us by today)
3. We will advice you how to get back with this inquiry

Thank you.

Hi Nasron,

will open case with courier to take investigate this parcel.

once we get the response by courier will update you.

Thank you

Hi Nasron,

Base on "whats app" conversation the family member of customer haven't receive the parcel yet.

We still yet receive the answer for this question : When is the due date for A to Z claim case with Amazon (get back to us by today) So. to avoid this A-Z claim being close and auto refund to customer. Kindly appeal and ask Amazon to step in as per below :

1. Follow the steps as per below.
2. Click to respond to Amazon and ask Amazon to step in
3. At content , write this :

Hi Amazon,

I hope Amazon can help on this, parcel has been delivered on (Date). Attached is the proof of delivery for your reference. Kindly help on this matter.

Thank you.


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Hi Sandy Bao,

I have until until Jan 18 to appeal this claim.Actually amazon had refund to customer the amount.

Hi Nasron,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, as a result, we will close the ticket on-behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future please do not hesitate to file in a new ticket through the Axis system.

Thanks!

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