Double Order Entry: Invoice #138381 and #138382

Dear Support, There are 2 same orders repeated on 1 order ID. Kindly assist and check what is the root cause of the double entry issue. Please assist to change the delivery address of repeated order to new order. Changing order #138382, DHL tracking: 6359031556 to new order below: Order ID: 114-7535730-6748241 Name: Mukasi Boulendet Contact: +1 213-442-1463 ext. 92729 Address: ALAJ206-1 6325 6TH AVE S SEATTLE, WA 98108-3437 United States

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Hi Johnson,
Kindly refer email reply by Sandy ya.

Hi,

May i know status of investigation of this double entry?

The charges fully bear by seller due to system error?

Kindly explain.

Dear Axis,

Kindly advise the status of investigation.

Please feedback as soon as possible.

Dear Axis,

May i know what is the result of investigation?

Please feedback immediately.

Dear Axis,

Kindly advise immediately.

Best regards,

Hi Johnson,

As checking with IT team, the root causes might due to 2 reasons below:
1. Resubmit Loading Issue - during the submitting time, the action of the refresh page will cause resubmit order issue happened.

2. Internet Connectivity Issue - during the submitting time, internet break down happened and this will Interrupt the submission progress and cause resubmit order issue.

We will advise waiting until the page submits completely, and double-check your shipment in shipment history. If you find that, there's a double order submitted to the system, please contact immediately with Sandy sandy@netbiz.my to cancel the shipment and resubmit your order again.

I hope that our reply has been of assistance to you.

This ticket will be close in 24-48 hours if there is no further update/action from both sides.

If you require further assistance now, or in the future please do not hesitate to file in a new ticket through the Axis system.

Thanks!

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