Shopee Free Shipping/ different Shipping Address/ Shop Voucher cease before campaign/ Website link

Dear AXIS, 1. Can we attach company website link in Shopee, Lazada, eBay & Amazon? 2. How to get RM15 min spend Shopee Pay Free Shipping? Only Preferred seller entitle for it? 3. Is the RM15 min spend Free Shipping voucher paid by seller or Shopee? attachment. 4. How to become Preferred Seller? 5. Giving this new scenario: Buyer buy 2 products but send to another recipient's address, different from buyer's registered address in shopee. Kindly advise how do I manage the address? Do I need to request buyer to change her shipping address in shoppee for one time? pls advise the steps to avoid loss in mail. 6. Can I cease my shop voucher just right before the campaign? how many days I shall cease the voucher or one day before before the campaign? Thanks & Regards Sephine

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Hi,
Shopee do however allows external links to your product, but not the other 3 marketplace. Amazon and eBay are definitely not allowed as they have tight fair trade rules.
As a reference for shopee and lazada policy, you may refer the below:
shopee- https://shopee.com.my/docs/3715
lazada - https://sellercenter.lazada.com.my/seller/helpcenter/fair-trading-policy-6647.html?spm=a311a.7996332.0.0.50773080mJjgHO

You can join the prefered program without being a prefered seller.
Refer the link below to join the program:
https://shopee.com.my/m/fspseller
https://seller.shopee.com.my/edu/article/1095 (Introduction to Shopee RM15 Free Shipping Package)

Your buyer shipment airway bill is generated from the information they provided when registration. They will have to change the shipping information to indicate the correct shipment destination. But buyer will not be able to indicate 2 shipping address in single order.

During the campaign, you may not be able to cancel the shop voucher campaign. You may delete the created voucher before any campaign.

Dear AXIS,
Thanks.
You may delete the created voucher before any campaign.
Q: Is there any restriction on how many days before the campaign that I am allowed to cancel the shop voucher? Can I cancel the voucher one day before the campaign?

Regards
SL

Dear AXIS,
If I join Shopee Free shipping program, I will have to pay 4.24% service fees to shopee. I remember Rade told me that it is better invited by shopee for the fsp. How does it work?

Kindly advise

Regards
SL

Dear AXIS
Can I put business contact person and no in Shopee and Lazada listing under the listing description? I see a seller does that.

Regards
SL

Dear AXIS,
1. AXIS Answer on 8 Jan : Shopee do however allows external links to your product, but not the other 3 marketplace.
Q: What are the external links ? Can I attach my company website link and email?

2. Where in Shopee listing that I can attach my website link?

3. Shopee Chat - Why shopee chat only come in after 25 mins? the buyer's message sent out at 4.39pm but the chat only prompted me at 5.05pm?

Please advise the above soonest possible.

Thanks
SL

Dear AXIS
I am facing the shop voucher not shown in my product page in shopee again but can only see at check out point but not all the time.
Do you have any idea on this problem?

Regards
SL

For reference on how to attach external links, you may refer to the below:

https://help.shopee.com.my/my/s/article/How-to-link-your-Shopee-shop-to-your-website
https://help.shopee.com.my/my/s/article/How-To-Add-Your-Shopee-Shop-Link-To-Your-Instagram-Profile-1542971915323

Axis has no control over Shopee response time to customer. Please make you have stable internet connection and contact shopee for any technical issue regarding Shopee system.

Hi Sephine,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future please do not hesitate to file in a new ticket through the Axis system.

Thanks!

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