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Ticket Number [T000209]
18-Jan-2021 01:58pm
MULTITUDE COMMERCE ENTERPRISE
Order submit missing
Hello Axis Team, I have a question on mine order submit look like missing, because it no show in shipment history now. Invoice no is 139394. Looking forward to hear from you for the guidance. Thanks. Regards, Ben
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18-Jan-2021 04:41pm
AXIS SUPPORT - Nicholas
HI Ben,
As per our phone conversation, try clear your cache and resubmit again.
After that, please send your email with the new invoice number and alsonotify to delete the wrong entry ya.
Thank you.
05-Feb-2021 04:18pm
AXIS SUPPORT - Apple Lim
Hi Ben,
Thank you for connecting with the Axis Support Team.
We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.
I hope that our service has been of assistance to you.
If you require further assistance now, or in the future please do not hesitate to file in a new ticket through the Axis system.
Thanks!
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