Urgent attention!! Parcel damaged- J&T has reported to buyer that the parcel is damaged.

Dear AXIS Reference is made to my report made to AXIS Support Team via AXIS Support WhatsApp's line pertaining to the above matter, in which client was informed by Shopee that "The parcel is damaged. Please request for Return/ Refund in your Shopee App" as per attached screenshot. Please advise the proper actions shall be taken from buyer and seller sides soonest possible. Your immediate attention is required. Regards SL

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Dear AXIS
Please state what is the return and refund steps and process also.

Regards
SL

Hi AXIS
Please explain what is the refund and cancellation procedure with Shopee and Lazada?

This question has been pended for long.

Thanks
SL

Hi Sephine,

For Shopee
As a seller, you are advised to provide proof as per below to allow Shopee to check with the courier service provider on the current tracking status:
- Formal shipping proof (i.e. delivery receipt and tracking number if any).
- Photo of the parcel package/information, including information of the delivery company, tracking number, seller’s and buyer’s name, contact number and shipping address.
- Chat history or any other evidence showing prior negotiation.

You may refer the link below for more details:
https://help.shopee.com.my/my/s/article/What-are-the-supporting-documents-required-for-a-refund-request-case-1542971630166

For Lazada
Upon the customer's decision to return a product, you will receive a return form with the item indicating the return reason. Based on Lazada seller agreement, all return items must be accepted. However, if an item is returned in a damaged or an unacceptable condition, you can claim to request for compensation.

You may refer below link for more details:
https://sellercenter.lazada.com.my/seller/helpcenter/What-do-I-do-when-an-item-is-returned-6730.html?spm=a2a16.helpcenter-psc-article.articles-list.10.4a711817X5evVP

Hi Sephine,

Solutions have been provided for this ticket, thus we require you to close the ticket.

If it did not close within 24 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.

We hope that our service has been of assistance to you.

If you require further assistance now, or in the future please do not hesitate to file in a new ticket through the Axis system.

Thanks!

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