Client Feedback/ Complaints in Product Handling

Dear Axis, Please be informed that there are 3 complaints/ problematic handlings due to the lack of AXIS's fulfilment services, as below: 1. On 29. 11.2020, Buyer received wrong item, deviated from her order which she has written a review in my product page, screenshot attached. 2. During Oct, 2020, Buyer has informed me that he has received dented Australia Botanical soap as per attachment. 3. By 19.01.21, J&T has informed buyer that there is a parcel damaged and requested buyer to return and refund - AXIS Support is in the process of reverting to me on how to handle it. Attached. Please take note of your mistake of sending the wrong item and improve the packaging method. TQ SL

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The 1. and 2. attachment missing. Once again, attached here for your reference.

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The No. 1. attachment went missing again. Attached again.

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Dear Member

i want clarified for this message from you
(Dear Axis, Please be informed that there are 3 complaints/ problematic handlings due to the lack of AXIS's fulfilment services, as below: 1. On 29. 11.2020, Buyer received wrong item, deviated from her order which she has written a review in my product page, screenshot attached. )

as per shipment submit by you we only receive order below :-
Australian Botanical Soap Lemongrass - UNIT (AXS-011481-01) x 1
Australian Botanical Soap Rose - UNIT (AXS-011483-01) x 1
Australian Botanical Soap Lemongrass - UNIT (AXS-011481-01) x 1

and we have process with correct item as per submittion. (you can refer billing list attached)

2) all parcel when we ship out we can sure the item is in good condition, how the courier carry this not belong our control.

Thank you




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Hi Sephine,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future please do not hesitate to file in a new ticket through the Axis system.

Thanks!

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