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Ticket Number [T000249]
19-Feb-2021 09:12am
Tay Kim Hong
No progress on shipment
DHL tracking : 4968907016 Hi, referring to the above shipment tracking number, this shipment to Germany has not move beyond the clearance stage for few days. Can axis check what is the problem with this shipment? Thank you
03-Mar-2021 04:53pm
AXIS SUPPORT - Apple Lim
Hi Tay Kim Hong,
As per Sandy email, she has helped you to apply for parcel abandon from DHL due to losing connection with the buyer/consignee for payment slip request.
If there's any update from the abandon progress, you will receive an email update from Sandy and Axis ticket system too.
Thanks!
02-Apr-2021 05:12pm
AXIS SUPPORT - Sandy Bao
Dear Member
Shipment number TR140899 parcel was returned.
Out of Goodwill with DHL , this return parcel has no return fees.
Please kindly arrange to come and collect back your return item.
Shipment number. TR 140899 (2x CellLabs Memo-X)
Thank you
01-Jun-2021 02:44pm
AXIS SUPPORT - Sandy Bao
Dear Member
return already pass to Steve.
Please kindly close case.
Thank you
03-Jun-2021 10:45am
Tay Kim Hong
Thank you
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