Ticket System Ticket Details

Ticket Number [T000252]
Un-gate Category for Dietary Supplements

Un-gate Category for Dietary Supplements Product: Therabio NutriBerries C Name: TAN CHAUR MING Address: 12-11 RESIDENCY V, NO 8, JALAN SEPADU 5, WP KUALA LUMPUR 58200 Contact Number: +65-98583632 NOTE: Please refer to the screenshot to prepare the documents (COA, ISO and so on). Thank you.

Attachment(s):-




hi bryan,
Please refer to to whatsapp for your ungate documents.
TQ.

Hi Nicholas, i only received the Invoice, COA & Photos from you.
But AMAZON required for PPP & LoG documents to ungate category Dietary Supplements as per print screen i had attached you during my first request.
Could you refer to the printscreen & provide the require documents to me request by AMAZON?
Thank you.

Hi Bryan,

As spoken through Whatsapp.

This is a new policy from Amazon, which to request an LoG (Letter of Guarantee) from the seller who is selling Dietary Supplement Category. We are in the progress to request the relevant documents from the Manufacturer and will keep you updated as soon as possible.

We appreciate your patience and waiting.

Thanks!

Hi Axis Support,

May i know when i can get the required documents?

Looking forward your reply.
Thank You.

Best Regards,
Bryan Tan

Hi Axis Support,

May i know when i can get the required documents?

Looking forward your reply.
Thank You.

Best Regards,
Bryan Tan

Hi Bryan,

We're still in the process of working with the suppliers to get the required documents. This will take a couple of weeks. We hope you understand.

Thank you for being patient with us.

Hi Axis Support,

Any update?

thank you

Hi Axis Support,

Any update?

thank you

Hi Axis Support,

Any update?

thank you

Hi Axis Support,

Any update? I am still waiting your reply.

thank you

Hi Axis Support,

Any update? I am still waiting your reply.

thank you


Hi Bryan,

We have COA but still haven't receive LOG from supplier. Will update here once received.

Thank you for your patience.

Hi,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future please do not hesitate to file a new ticket through the Axis system.

Thanks!

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