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Ticket Number [T000252]
21-Feb-2021 02:52pm
TAN CHAUR MING
Un-gate Category for Dietary Supplements
Un-gate Category for Dietary Supplements Product: Therabio NutriBerries C Name: TAN CHAUR MING Address: 12-11 RESIDENCY V, NO 8, JALAN SEPADU 5, WP KUALA LUMPUR 58200 Contact Number: +65-98583632 NOTE: Please refer to the screenshot to prepare the documents (COA, ISO and so on). Thank you.
Attachment(s):-
25-Feb-2021 11:20am
AXIS SUPPORT - Nicholas
hi bryan,
Please refer to to whatsapp for your ungate documents.
TQ.
25-Feb-2021 08:00pm
TAN CHAUR MING
Hi Nicholas, i only received the Invoice, COA & Photos from you.
But AMAZON required for PPP & LoG documents to ungate category Dietary Supplements as per print screen i had attached you during my first request.
Could you refer to the printscreen & provide the require documents to me request by AMAZON?
Thank you.
05-Mar-2021 04:09pm
AXIS SUPPORT - Apple Lim
Hi Bryan,
As spoken through Whatsapp.
This is a new policy from Amazon, which to request an LoG (Letter of Guarantee) from the seller who is selling Dietary Supplement Category. We are in the progress to request the relevant documents from the Manufacturer and will keep you updated as soon as possible.
We appreciate your patience and waiting.
Thanks!
10-Mar-2021 09:52pm
TAN CHAUR MING
Hi Axis Support,
May i know when i can get the required documents?
Looking forward your reply.
Thank You.
Best Regards,
Bryan Tan
17-Mar-2021 09:52pm
TAN CHAUR MING
Hi Axis Support,
May i know when i can get the required documents?
Looking forward your reply.
Thank You.
Best Regards,
Bryan Tan
18-Mar-2021 09:46am
AXIS SUPPORT - Elizabeth
Hi Bryan,
We're still in the process of working with the suppliers to get the required documents. This will take a couple of weeks. We hope you understand.
Thank you for being patient with us.
05-Apr-2021 10:53am
TAN CHAUR MING
Hi Axis Support,
Any update?
thank you
13-Apr-2021 04:35pm
TAN CHAUR MING
Hi Axis Support,
Any update?
thank you
30-Apr-2021 12:21am
TAN CHAUR MING
Hi Axis Support,
Any update?
thank you
01-May-2021 06:17pm
TAN CHAUR MING
Hi Axis Support,
Any update? I am still waiting your reply.
thank you
04-May-2021 12:30pm
TAN CHAUR MING
Hi Axis Support,
Any update? I am still waiting your reply.
thank you
19-May-2021 05:14pm
AXIS SUPPORT - Kahmini
Hi Bryan,
We have COA but still haven't receive LOG from supplier. Will update here once received.
Thank you for your patience.
08-Sep-2021 01:07pm
AXIS SUPPORT
Hi,
Thank you for connecting with the Axis Support Team.
We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.
I hope that our service has been of assistance to you.
If you require further assistance now, or in the future please do not hesitate to file a new ticket through the Axis system.
Thanks!
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