TR141498 - Customer Receive Wrong Item

Here is the other that i submit: Tanamera Brown Formulation Body Soap - UNIT x 1 Tanamera Clarifying Hibiscus Body Scrub (100g) x 1 But Customer Receive: Tanamera Brown Formulation Body Soap - UNIT x 1 Tanamera Clarifying Hibiscus Body Soap - UNIT x 1 I believe that logistic team may wrap wrong the item .Kindly advise next step for it. Thank you. Note:Attached Images is the evidence from buyer

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Dear Member

please check we did not have the shipment number for TR141498

This shipment was on 19.2.21 with waybill:5920114905516521

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Dear Member

May i know the wrong item will you offer your buyer or your buyer will return back , before we reship with correct item? (Tanamera Clarifying Hibiscus Body Scrub (100g))

May i know what is final communication between you and consignee?

Thank you

I have communicate with buyer and he finally agree to accept tanamera clarifying hibiscus soap instead of body scrub. Please edit the invoice from Tanamera Clarifying Hibiscus Body scrub to Tanamera Clarifying Hibiscus Soap as there is some price difference. Thank you.

Dear Member

ok will do this adjustment (take within-2day).

you can check this coming cycle billing.

Thank you

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