$45 brokerage fees

UPS: 1Z6E395A0462424815 Customer refuse to receive the parcel because there's $45 brokerage fees. And customer opened eBay returned request. Deadline is 27th February. Obviously customer will not going to pay for it, so there's no need to explain to customer about what's and why there's brokerage fees. So my only option is to loss $45 ( RM180+- ) instead of the whole parcel to be return which will cost me more?

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Hi Leonard,
Advisable that you explained to him once again. So that eBay can follow up on your case later, if any dispute happens.

FYI, whatever items/parcel that send out to any countries, will have to pay for duty and tax. USA is not 100% tax-free country. It depends also on situations, whether the courier company will need to assign a brokerage to perform customs clearances for your parcel. Once your parcel is checked, then UPS or DHL auto assign a brokerage to clear your parcels, and different courier service providers will charge different fees.

But when the buyer made purchase in eBay, it is already stated clearly that the item is an international shipping. So any duty and tax incurred, the buyer will have to bear the cost.

Since the item already reached the country, you need to make the clearance, regardless buyer pay or not pay the duty and tax. If not, it will return all the way back to Malaysia, and the cost of return to MY will be 2-3 times the initial cost.

my suggestion is you advise the customer, ask him to pay first, then you refund the $45, close the return case, and he receives the items. Then, complete the order. Treat it ($45) as a business expenses.

No matter how, the customs clearance has to settle first before it auto-return to original country and your cost will be higher.

I would say, not all transaction will be tax-free, including the USA, because customs clearance is random, maybe the ratio is in 100 parcels, few will randomly picked .

Hi Leonard,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.

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