Customer Receive Spoiled Items

Customer bought 2 bottle of Opceden Optikidz Chews and the color is black and very sticky. The original color of the supplement is pink as shown in picture.Customer have request to return the order. Could this order return back to you and delete this billing in my coming invoice.

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Hi Tang Zhe,

As per Monday conversation with Rade, below is the minutes:
1. The root cause behind the oxidize is the unsealed silica gel.
2. Action needed (1): We need the buyer to return the spoiled product.
3. Action needed (2): After receiving the return, Axis will replace 1 UNIT Opceden Optikidz Chews with the buyer.

Please contact us if you have any further inquiries.

Thanks!

Hi Tang Zhe,

We have received the returned product today (10/3).

Now in the progress to get a new product from the supplier.

Thank you for waiting.

I would like to make adjust on billing instead of taking a new one. I have told Rade about CN on my billing.Thank you.

Hi Tang Zhe,

No worry, it is one of the progress which Axis need the supplier to send back a new one and after the confirmation, only Axis will issue the CN with you.

Thanks!

May i know when will I get the CN

Please let me know the CN Number so i can make adjustment in my billing as i heard rade that cn number is provided but i haven't received.Thank you.

Dear Member

Here with attached the credit note.

after confirm receive , please kindly close this case.

Thank you

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