Customer complain wrong item

Invoice: 141859 Customer receive Australia Botanical Goat Milk (showed as picture) But order is Mooltida soap goal milk Why difference ? Is your side sent wrong item?

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Can you also attach together the AWB for this order? So that logistic can check accordingly.

Dear Member

May i know the wrong item have you offer your buyer or ask your buyer to return back to Axis, before we reship with correct item? (Mootlida Soap Goat Milk Natural - UNIT x 2)

May i know what is final communication between you and consignee?

Thank you

Dear Member

please kindly forward this prepaid return label to your buyer and request pack and stick this label with the item , and drop to near by post laju office.

Thank you

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Hi Fang Leng,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future please do not hesitate to file a new ticket through the Axis system.

Thanks!

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