1Z6E395A0462424815 - No shipment update since 23rd February

Previous delivery failed because customer refuse to pay $45.30 brokerage fees and open eBay return case. I had refunded $45.30 to customer, we come to an agreement that customer will receive the parcel. And ebay return case has been closed. I had informed Sandy since 1st March, and do not get any update from UPS tracking yet nor reply from Sandy.

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Hi Leonard,

As confirmed with Sandy and your end, this issue has been well solved.

as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future please do not hesitate to file a new ticket through the Axis system.

Thanks!

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