Paypal Chargeback Order: 118652 718

Order: 118652 718 DHL: 4107802521 Item: 5 OG Latte + 5 OG Black Customer puchased on 17th June 2020 and file a chargeback for unauthorized transaction on 26th September 2020. I need to respond by 6th October. Please advise on how to respond to Paypal. - DHL showed item delivered - Based on customer feedback, customer often purchase OG from other eBay seller.

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Hi Leonard,
before you respond to paypal, get in touch with your customer first.
State that your side received the order and the order has already processed.
Ask them if they recall the order on that 17th June, or any other family members make purchase of the item.

Hi Leonard,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future please do not hesitate to file in a new ticket through the Axis system.

Thanks!

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