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Ticket Number [T000268]
06-Mar-2021 01:52pm
Tan Pui Pui
Amazon approval documents for selling Winalite WinIon Dynamic Set
At least 1 purchase invoice for products from a manufacturer or distributor: Document must meet the following requirements: Dated on or after Sep 7, 2020 (within 180 days) Includes your name and address, matching the information in your selling account Include the name and address of the manufacturer or distributor Show the combined purchase of at least 10 units Omit pricing information (optional) Please note that we may verify your submitted documentation by contacting product vendors you identify in your application. Image of product label or packaging: Document must meet the following requirements: Contain the name of the manufacturer Include product, trademark, or model number Are live photos, rather than computer generated images Clearly display all sides of the product or its packaging Select one of the document types below: Upload FDA Registration (screenshot from FDA website) Good Manufacturing Practice (GMP) certificate Certificate of Analysis (COA) 510(K) Premarket Notification
10-Mar-2021 02:30pm
AXIS SUPPORT - Apple Lim
Hi Chloe
Thank you for your contact with Axis.
We are now in the progress of looking into this issue.
As for now, we will generate another new brand for you to ungate the feminine hygiene category.
Thank you for your patience and waiting.
08-Sep-2021 01:08pm
AXIS SUPPORT
Hi,
Thank you for connecting with the Axis Support Team.
We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.
I hope that our service has been of assistance to you.
If you require further assistance now, or in the future please do not hesitate to file a new ticket through the Axis system.
Thanks!
11-Sep-2021 05:31pm
Tan Pui Pui
Nothing has been done, why is this closed??
15-Sep-2021 01:50pm
AXIS SUPPORT
Hi,
Sorry for the late reply. As for the Ungate matter, Document Required for submission to Amazon, We are still dealing with it as Recently there are some updates in the Amazon market policy.
So we are in the midst of preparing and updating the document as per the latest Amazon requirement. We will get back to you very soon on this matter. Don't worry we won't closed the ticket until the case is settled :)
Regards,
Axis Support Team
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