Add-on Deal: Add on AXIS product to my own listing

Dear AXIS I have created Add-on deal by adding AXIS Insecto as add-on product to my main product (own product). When I received order from buyer, how do I send out my order because the main product is not AXIS's product but the add-on product is AXIS's product? Kindly advise Thanks & Regards, Sephine

Hi Sephine,

Thank you for contacting Axis Support Team.

In this case, you will have to submit an order in our Axis system and select "Pick-Up" then come to Axis office to pick up the item and ship it out yourself.

We hope this helped.

Thanks!

Okay noted. Pls advise the steps of how to submit the order

Regards
Sephine

Hi Sephine,

You'll find the guide on submitting order to Axis system in the shared Google Drive. Go to Axis > Training Guideline > Local Fullfillment Guide.pdf

Thanks!

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Dear AXIS
Yes, I have been doing the submission.
What I meant is for the independent submission

Regards

Hi Sephine,

As per our conversation on WhatsApp, you can just do the submission as per usual on Shipment Service > Single Shipment. But you will need to select eBay or Amazon if you want to do the pick up because in our system, only eBay or Amazon allows for pick up. Then just fill up the details as usual and select Pick Up/FBA as your Shipping Method.

If you have any other questions, feel free to contact us. Thank you!

Hi Sephine,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future please do not hesitate to file a new ticket through the Axis system.

Thanks!

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