Buyer request a replacement/refund

Order ID: # 113-5945170-8113023 Date : 24/6/2020 Ship to : Sacha MEDLEY, FL 33178-1331 United States Buyer did not received the parcel .Kindly check this shipment to prove of delivery. Product : 12 Boxes Organo Gold Gourmet Black Coffee DHL Tracking note : 2489123545 Thank you.

Hi Ivy,
As our phone conversation just now, I'll update you once I cross-check with the courier.

Received this email from Amazon, what next step I have to do ?Thank you.

Dear Ivy,
Please revert to Amazon with the attachment. This shall proof to Amazon the status of delivery.
The claim seems suspicious because delivery made in June but file case only after 3 months
Kindly update us your amazon feedback and we'll guide you again.

regards,
Axis Support





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Dear Ivy,

As per discussed, your case is well settled. Kindly close this ticket within 1-2 days. Our system will automatically close this ticket if it doesn't close after 1-2 days. Attachment below is the proof of your settled case. Thank you.

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