Chat Broadcast for Shopee and Lazada

Dear AXIS, Shopee : How to create custom made chat group in Shopee? Lazada: How to start a chat broadcast? Regards SL

Hi Sephine,

For Shopee, do you mean how to create the Chat Broadcast as well?

As for Lazada, to be eligible for the chat broadcast/CEM (Customer Engagement Management), you need to meet the following criteria:

1. At least 85% seller rating
2. At least 85% average same-day response
3. Minimum of 50 followers

Here is the link that might help you: https://sellercenter.lazada.com.ph/seller/helpcenter/what-is-customer-engagement-maagement-cem-9509.html

Please let us know if you have any other questions. Thank you!

Hi Sephine,

Hope you’re doing well!

You left us a message about Chat Broadcast some time ago and we did our best to answer it in detail. But we never heard back from you.

If the issue has been resolved, we require you to close this ticket.

If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future please do not hesitate to file in a new ticket through the Axis system.

Thanks!

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