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Ticket Number [T000284]
18-Mar-2021 09:27am
Sephine Lim
Insecto
Dear AXIS May I request a video recording showcases INSECTO product usage & application? This will help to promote the product. Thanks Sephine
18-Mar-2021 10:59am
AXIS SUPPORT - Elizabeth
Hi Sephine,
We do not have a product information video for this product but we were able to find other sellers on Shopee using the same videos for INSECTO.
Here is the link, if you would like to refer to it: https://shopee.com.my/1-set-INSECTO-Mosquito-Eliminator-(Black-White)-1x-Aedes-Aid-Solution-1x-Dr.Soonsak-Sanitiser-180mL-Perangkap-Nyamuk-%E7%81%AD%E8%9A%8A%E5%99%A8-i.205018090.6863653609
Thank you for contacting Axis Support Team!
18-Mar-2021 09:55pm
Sephine Lim
Dear AXIS
Thank you for your reply. Can we post other seller's video? Does it violate IP law?
18-Mar-2021 09:58pm
Sephine Lim
I have watched the video, thanks for your sharing. Can AXIS make one for us to facilitate our sales ya?
19-Mar-2021 03:47pm
AXIS SUPPORT
Hi Sephine,
As of now, Axis did not have any video shooting plan for all the products.
If you are worried about the violation, you may book an appointment with Axis, we are happy to provide you with the Insecto machine and you may prepare your own shooting camera to record your own video on spot.
Thank you for contacting Axis Support Team!
22-Mar-2021 12:11pm
AXIS SUPPORT - Elizabeth
Hi Sephine,
Hope you’re doing well!
You left us a message requesting for Insecto's product information video some time ago and we did our best to answer it in detail. But we never heard back from you.
If the issue has been resolved, we require you to close this ticket.
If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.
I hope that our service has been of assistance to you.
If you require further assistance now, or in the future please do not hesitate to file in a new ticket through the Axis system.
Thanks!
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