TR142912- Request to check parcel whether it is lost

the item was shipped out on monday. but until now the status still at"Item picked up" Here is the tracking number: ERC549756227MY ( poslaju)

Dear Member

this item have been pick up by post laju, now the parcel at Pos Laju Cheras (15/3/2021) , if you customer urgent to get the item, you can ask consignee pick up at post laju Cheras. (just give your customer the tracking : ERC549756227MY )

Thank you

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one week already and this shipment should ship to kuala lumpur usually to selangor area can arrive within 3 working days.Please contact logistic for more information as the parcel is still at the same status. I 'm afraid it is lost.

Please provide :
1.photo od consignment note(if have)
2.original packaging(external)
3.Internal packaging

This evidence is important to me as customer has request for return and refund due to the shipment still at pick up status.

May I know why the items show it deliver to shalany? (tracking:ERC549756227MY)

Hi Tang Zhe,

Upon update from Whatsapp, you would like Axis to:

1. Need no to resend the parcel.
2. Make a relevant adjustment on your billing as your customer is requesting for money refund.

Hence, this ticket I will route to Sandy for further action.

Thanks!

Make a relevant adjustment on my billing as my customer is requesting for money refund

Dear Member

here with attached the credit note.

please kindly close this case once confirm receive this.

Thank you

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