How to manage auto authorized return request?

A customer contacted me asking where is the parcel but accidentally clicked return. Now a return request is auto authorized and I couldn't cancel it. Will it auto fully refund to the customer again?

Hi Sylvia,

Thank you for contacting Axis Support Team.

In this case, the customer should be able to cancel the request on their end. And yes, Amazon will auto refund the customer. But what you can do is, contact Amazon and provide a screenshot of your conversation with your customer that shows your customer don't want to proceed with the return as it was an accidental click.

Hope this helped.

Thanks!

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There's no button for me to cancel the auto-authorization request and a A-to-z Guarantee Claim is opened. I am risking to refund the fucking customer $101.43 (product cost not included). Amazon reviewed and asked for the Proof of delivery document showing the recipient's signature. I went to DHL website, but how do I proceed? Please send me a PDF of the proof of delivery with customer signature to save time.

Tracking No: 2122026546
Invoice: 142997

I am required to reply Amazon within 48 hours

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Amazon is seriously fucking stupid. Attached proof of delivery with a picture of parcel in front of the customer's house, they also can force me to fully refund the fucking customer. Seriously, please don't frame other resellers to join your fucking reseller program. Of course I am going to appeal until Amazon return $101.43 to me, but why should I be in this fucked up situation and being treated as shit by Amazon. I urge you not to victimize people anymore.

Hi Sylvia,

You could also show your customer the picture of parcel in the front of their house as prove that it was delivered and ask whether their neighbours or family members collected it for them. If you have a black and white statement from the customer itself that he/she has already received the parcel, it would be better as proof when you appeal.

As for the customer who purchased Cashflow, you could ask him/her whether his friends, colleagues or family members would be interested to buy it from him as well?

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