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Ticket Number [T000326]
08-Apr-2021 11:34am
Sephine Lim
Can PET Plastic Jar shipped to Overseas?
Dear Apple, As spoken on Tuesday, can you help to check can the PET plastic container/ jar to be shipped to overseas as we are concerned would the plastic Jar crush / distort in shape due to the pressure in air plane? Attached with the product picture for your kind perusal. Regards SL
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08-Apr-2021 12:38pm
Sephine Lim
Attached Pic
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08-Apr-2021 03:54pm
AXIS SUPPORT - Elizabeth
Hi Sephine,
Thank you for contacting Axis Support Team.
If you're concerned about the condition of the item, you do not have to worry as the pressure in the airplane will not crush/distort the jar. And if you are still concerned about that happening, you could wrap the lid and the jar separately. The only thing that could crush/distort the jar is if it is crushed by something heavy. To possibly protect it and lower the chances of it being distorted, would be to wrap it really well. There is also a possibility of customs and immigration asking to provide additional documents to certify that the product is safe to store food in or for any other usage.
Hope this clarifies.
09-Apr-2021 01:58pm
Sephine Lim
Thanks AXIS/ Apple.
1.May you shed some light what is the correct way of packing this Plastic Jar ya
2. If I do FBM not FBA, would custom ask for certificate or additional documents?
Many thanks
Regards
SL
09-Apr-2021 04:08pm
AXIS SUPPORT - Elizabeth
Hi Sephine,
1. You can wrap the plastic jar in layers of bubble wrap or custom make a polystyrene packaging as shown in the image below.
2. There is still a possibility of customs asking for certificate even if you're using FBM. It depends on whether your package gets chosen for inspection or not.
Thanks!
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13-Apr-2021 09:53am
AXIS SUPPORT - Elizabeth
Hi Sephine,
Hope you’re doing well!
You left us a message about shipping PET Plastic Jar to overseas some time ago and we did our best to answer it in detail, but we never heard back from you.
If the issue has been resolved, we require you to close this ticket.
If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.
I hope that our service has been of assistance to you.
If you require further assistance now, or in the future please do not hesitate to file in a new ticket through the Axis system.
Thanks!
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