Urgent: Customer raised refund as received wrong item

Why Axis deliver Dettol cleaner to customer order Walch disfect 3L? Dettol product event not in the list of listing. Customer very angry & claim I am scam him as deliver cheaper product. This impact my rating as customer look very angry & customer service did not answer phone.... Axis please compensate this & I will not pay for this item!

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Hi,
Please communicate with your customer and at the mean time, do let them know that we're checking with our logistic team if the parcel is wrongly send.

Hi,
Also, you can advise customer, if the item is sent wrongly, customer can process to return the wrong item and we send the correct item ya.
TQ.

Issue:
1.Shopee customer service mention when re-ship product will not provide WBS means need to bear courier cost.
Axis need to bear this.
Please confirm this.

2. Return item to my address right? Axis need to arrange how to collect this.

message as below

Dear Customer

We have reshipped a new bottle with 1bottle Walch 3000mL Multi-purpose Disinfectant .

here with provide you the tracking : ERC457168494MY (poslaju) date : 6/10/2020

Sorry for any inconvenience.


Thank you

Hi Fanny,

For your action to avoid auto refund by shopee system:

1. Please monitor closely on the replacement parcel status, once parcel is delivered to customer,
2. Please advise and guide customer to close case to avoid Auto refund by Shopee system before due date 10/10/2020.

Please have your customer to update his tracking number to you once item is shipped.

Return item received & customer has received correct item.

Hi Fanny,
The issue has resolved. Kindly close the ticket.

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