Account Risk of Deactivation

i need help to check my this Amazon account, i have requested since March and it's been 4 weeks now i'm still waiting for support. Even got buy box with this existing account which got good rating, still only 2 orders, and many items still show inactive.

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Hi SCS Seminars & Consultation Services,

Thank you for contacting Axis Support Team.

From the items in the images you have attached to this ticket, we can see that they are most likely inactive because the category has not been ungated yet. For sanitary pads, it will take quite a while to ungate the category because it requires Certificate of Analysis. We are still in the process of dealing with our suppliers to acquire this Certificate of Analysis so we hope you understand. As for the Revuele products, we will send you documents to ungate Lalisse Lavender Hand Cream and when you have successfully ungated it, you should be able to list Revuele products.

Could you go through your inventory and check what other brands are inactive other than Revuele and The Hive Sanitary Pads?

Thanks!

Hi,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future please do not hesitate to file a new ticket through the Axis system.

Thanks!

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