Un-gate Category for Other Personal Safety and Household

Hi Axis Support, Please assist me provide the request documents to Ungate Amazon Category. looking forward your reply. Thank you. Best Regards, Bryan Tan

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Hi Bryan,

Thank you for contacting Axis Support Team.

Could you click on "Request Approval" and screenshot the documents they want us to provide?

Thanks!

Hi Axis Support,

After click on "Request Approval", it only show this screenshot.

Thank you.

Best Regards,
Bryan Tan

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Hi Bryan,

This could be due to the category that this product is listed under. The category might need the seller to meet certain standards in order to sell under this category. We hope you understand.

Also, may I know if you used bulk file to list this product? And perhaps you could try listing for the 4 boxes package and etc.

Thanks!

Hi Axis Support,

Understood. I am using Amazon flat file to upload this product.

Thank you.

Best Regards,
Bryan Tan

Hi Bryan, ​

We have found that the reason for this recent compliance requirement is due to a new regulation from FDA for product contain Latex.

For the above status, we will advise you to click on :

>view appeal / Provide documentation or Appeal
> which will lead you to another page (attach below image)

From the new page, it will show "is this an appeal ?" and come with a question of

"You can appeal this compliance requirement if you aren't able to supply the requested documents, or if you believe you received this document request in error"

Please select "Yes" and follow by tick on the box for "The requested document doesn't apply to me"

We will need to inform you of 2 points after this action:
1. It has no effect on any of your defect rate
2. Your current listing will be removed by Amazon or will be requested to delist

Hope this answer your inquiry.


Thanks!

Dear Axis Support,

Thank you for your reply.

You may close this ticket from now on.

Best Regards,
Bryan Tan

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