Product Policy Compliance

Hi Axis, Yesterday and today, received email from amazon regarding product listing for existing product ( Top Feel ), which total 6 ASIN has been ask to review compliance requirement. Please find the relevant information attached for your perusal. Awaiting your advice on next course action.

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Hi Eng Sien, ​

The reason for this recent compliance requirement is due to a new regulation from FDA for product contain Latex.

For the above status, we will advise you to click on :

>view appeal / Provide documentation or Appeal
> which will lead you to another page (attach below image)

From the new page, it will show "is this an appeal ?" and come with a question of

"You can appeal this compliance requirement if you aren't able to supply the requested documents, or if you believe you received this document request in error"

Please select "Yes" and follow by tick on the box for "The requested document doesn't apply to me"

We will need to inform you of 2 points after this action:
1. It has no effect on any of your defect rate
2. Your current listing will be removed by Amazon or will be requested to delist

Hope this answer your inquiry.


Thanks!

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Hi,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future please do not hesitate to file a new ticket through the Axis system.

Thanks!

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