Received email from Amazon for action required product listing

After I park Topfeel product on other people listing, I received an email from Amazon for action required. (Kindly refer attachment 1). Then I click view compliance requirements, it shows I do not have any product policy violation. (Kindly refer attachment 2)

Attachment(s):-

 

Hi Toh Xin Yueh,

Thank you for contacting Axis Support Team.

Could you kindly send us the screenshot of the email for us to further understand the issue?

Thanks!

Should I ignore the email or I have to take any action?

Attachment(s):-

 

Hi Xin Yueh ​

The reason for this recent compliance requirement is due to a new regulation from FDA for product contain Latex.

For the above status, we will advise you to click on :

>view appeal / Provide documentation or Appeal
> which will lead you to another page (attach below image)

From the new page, it will show "is this an appeal ?" and come with a question of

"You can appeal this compliance requirement if you aren't able to supply the requested documents, or if you believe you received this document request in error"

Please select "Yes" and follow by tick on the box for "The requested document doesn't apply to me"

We will need to inform you of 2 points after this action:
1. It has no effect on any of your defect rate
2. Your current listing will be removed by Amazon or will be requested to delist

Hope this answer your inquiry.


Thanks!


Attachment(s):-

 

Kindly provide me document which attached for me to appeal listing topfeel product on Amazon

Attachment(s):-

 

Kindly provide me test report which request from Amazon for appeal listing topfeel product

Attachment(s):-

 

Hi Mr Toh,

We have checked with Amazon regarding this and it seems it's the new policy and condition from them. We have requested the relevant documents from Supplier. Let us get back to you once we received it. Appreciate your patience here.

Thank you.

1000 characters remaining

Add attachment(s):-
Attachment must be either in .jpeg, .jpg, .png, .gif, .zip, .bmp, .rar or .pdf with size below 1MB