TR145876- customer receive incomplete items

for cashfow 202, customer did not get the beginner investment porfolio card as shown in picture

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Hi Tang Zhe,

Support will write in an email on behalf of your requirement, we will arrange the product shipment again, and to re-ship/replace only the missing part "beginner investment portfolio" card to your customer. You may reply to your customer the same.

Before that few things for you to be noted:
1. Please reply back to this ticket regarding your customer details (address, H/P)
2. Axis will ship out the beginner investment portfolio card only (not the whole new box), but the shipping cost is paid by the reseller, and who need to decide to use either Express or DHL e-commerce (mostly we will suggest using Express)

Thanks!

maxim pigeon
5760 rang des Trente,
Saint-Jean-Baptiste,
Saint-Jean-Baptiste,
Quebec ,
J0L 2B0,
CA
H/P: 4388626103

Any tracking for this?

Hi,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future please do not hesitate to file a new ticket through the Axis system.

Thanks!

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