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Ticket Number [T000381]
24-May-2021 10:14pm
TOH XIN YUEH
Un-gate Other Topicals products in New, Used, Refurbished, Collectible conditions in Canada
I wish to Un-gate Other Topicals products in New, Used, Refurbished, Collectible conditions for my Amazon Account in Canada Market Place. Product : Phytoscience 8 Pack Double StemCell Display name: TOH XIN YUEH Store name: NEAL TOH Mobile number: 017-7706727 Current business address: 12, Jalan Kasih 4, Taman Kasih 2, 86200 Simpang Renggam, Johor Email address: nealtoh@gmail.com
Attachment(s):-
25-May-2021 10:53am
AXIS SUPPORT - Apple Lim
Hi Xin Yueh,
We could provide you Lalisse - Rose hand cream to ungate topical category, you may refer to the below link for ungate documentation.
Link: https://drive.google.com/drive/u/1/folders/1J38TjEv11NtHwecrVSmwWXfCIQJfmfJH
Thanks!
26-May-2021 01:51pm
TOH XIN YUEH
Hi,
There is some feedback from Amazon which product packaging picture does not meet the requirement (Kindly refer the attachment)
Attachment(s):-
27-May-2021 09:23am
AXIS SUPPORT - Apple Lim
Hi Xin Yueh,
Could we get the link you tried to ungate the above category for further verification?
Thanks!
27-May-2021 09:28am
TOH XIN YUEH
Hi,
Here is the link as below:
https://www.amazon.ca/dp/B08NHD7M5R
27-May-2021 09:37am
AXIS SUPPORT - Apple Lim
Hi Xin Yueh,
We will suggest you ungate by using Lalisse Rose scent for topicals category, as in the live photos we provided are Rose.
Thanks!
27-May-2021 11:26am
TOH XIN YUEH
Hi,
However, there is no Lalisse Rose product listed in Canada Market. Do you have the photo of Lalisse Lavender?
27-May-2021 12:28pm
AXIS SUPPORT - Apple Lim
Hi Xin Yueh,
We just add in Lalisse Lavendar live photo for you to ungate the topicals category.
link: https://drive.google.com/drive/u/1/folders/1J38TjEv11NtHwecrVSmwWXfCIQJfmfJH
Thanks!
27-May-2021 06:59pm
TOH XIN YUEH
Hi
Received with many thanks
28-May-2021 10:30pm
TOH XIN YUEH
Hi,
Amazon request additional supporting document which authorization letter from supplier.
Kindly refer attachment.
Thank you.
Attachment(s):-
11-Sep-2021 03:31pm
AXIS SUPPORT
Hi,
Thank you for connecting with the Axis Support Team.
We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.
I hope that our service has been of assistance to you.
If you require further assistance now, or in the future please do not hesitate to file a new ticket through the Axis system.
Thanks!
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