Ticket System Ticket Details

Ticket Number [T000381]
Un-gate Other Topicals products in New, Used, Refurbished, Collectible conditions in Canada

I wish to Un-gate Other Topicals products in New, Used, Refurbished, Collectible conditions for my Amazon Account in Canada Market Place. Product : Phytoscience 8 Pack Double StemCell Display name: TOH XIN YUEH Store name: NEAL TOH Mobile number: 017-7706727 Current business address: 12, Jalan Kasih 4, Taman Kasih 2, 86200 Simpang Renggam, Johor Email address: nealtoh@gmail.com

Attachment(s):-

Hi Xin Yueh,

We could provide you Lalisse - Rose hand cream to ungate topical category, you may refer to the below link for ungate documentation.

Link: https://drive.google.com/drive/u/1/folders/1J38TjEv11NtHwecrVSmwWXfCIQJfmfJH

Thanks!

Hi,

There is some feedback from Amazon which product packaging picture does not meet the requirement (Kindly refer the attachment)

Attachment(s):-

Hi Xin Yueh,

Could we get the link you tried to ungate the above category for further verification?

Thanks!


Hi,

Here is the link as below:
https://www.amazon.ca/dp/B08NHD7M5R

Hi Xin Yueh,

We will suggest you ungate by using Lalisse Rose scent for topicals category, as in the live photos we provided are Rose.

Thanks!

Hi,

However, there is no Lalisse Rose product listed in Canada Market. Do you have the photo of Lalisse Lavender?

Hi Xin Yueh,

We just add in Lalisse Lavendar live photo for you to ungate the topicals category.

link: https://drive.google.com/drive/u/1/folders/1J38TjEv11NtHwecrVSmwWXfCIQJfmfJH

Thanks!

Hi

Received with many thanks

Hi,

Amazon request additional supporting document which authorization letter from supplier.
Kindly refer attachment.

Thank you.

Attachment(s):-

Hi,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future please do not hesitate to file a new ticket through the Axis system.

Thanks!


1000 characters remaining


Add attachment(s):-
Attachment must be either in .jpeg, .jpg, .png, .gif, .zip, .bmp, .rar or .pdf with size below 1MB