Request support on how to handle return case for Amazon marketplace

Hi Axis Support, Good Morning. Today i received a return request from Amazon. This is my 1st time receive a return case, could you advise me how to handle? Thank you

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Hi Bryan,

Can i have the reason for the return that requested by customer? Maybe a screenshot will do.

Thank you.

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Hi,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future please do not hesitate to file a new ticket through the Axis system.

Thanks!

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