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Ticket Number [T000393]
03-Jun-2021 06:33pm
TAN TANG ZHE
TR148415- Expiry date 07/2021
Customer has order 10 Box of Zenxin Simply Natural Mulberry Leaf Tea The expiry date was 07/2021. Customer is mad at how come he can finish all within 1 month. He would like to return and replace the new one. Attached photo is the evidence from the customer. Customer information: Pauline Chong 12 Lorong Kemaris Satu, Bukit Bandaraya, Bangsar, 59100, Kuala Lumpur, Kuala Lumpur, Kuala Lumpur, Kuala Lumpur, 59100, MY 60122155001
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11-Jun-2021 11:22am
AXIS SUPPORT - Bryan
Hi Tang Zhe, as per your conversation with RAde, we will escalate the ticket to relevant department tfor further action. We Apologized for the inconvenient caused.
16-Jun-2021 11:22am
TAN TANG ZHE
Sandy has received the product but my billing did not make relevant changes, please check with this issue.
22-Jun-2021 10:10am
AXIS SUPPORT - Sandy Bao
Dear Member
if this case have been settle, please close the case.
Thank you
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