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Ticket Number [T000040]
12-Oct-2020 12:11pm
Lew Yeok Su
Authorised Outlets For Cell Labs Product
Hi, Axis may need to flag to Cell Labs that some of their listings on. their own website are creating doubts in the minds of potential online buyers Examples: 1 Posh D-Centa ***CellLabs Posh D-Centa is not available for online purchase at MALAYSIA & SINGAPORE. (from Cell Labs website) Link: https://www.celllabs2u.com/products/POSH-D-Centa-(30's---30's)/57 2 Ezy Block Customer from within Malaysia, kindly purchase online through our official Lazada & Shopee store. Link: https://www.celllabs2u.com/categories/Ezy-Block/72 The above are just 2 examples, can Cell Labs provide authorised online retailer to Axis retailers?
12-Oct-2020 03:18pm
AXIS SUPPORT - Nicholas
Hi Yeok Su,
CellLabs has authorised Axis as the official online partner and retailer. CellLabs website is in the midst of transitioning to new domain. In the future, products will be available in the new website ( different currency selection) and also official ecommerce stores (both local and cross border)
For local purchase, please direct customer to Lazada and Shopee ya.
Thanks.
regards,
Axis Support
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