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Ticket Number [T000401]
10-Jun-2021 02:08pm
KONG YI HANG
UNABLE TO DO LISTING
Hi Axis, I would like to know what is the problem of amazon as i can't do listing. I have tried doing listing for phylum and Caress adult diapers but it happened to pop out some issues. please explain to me what should i do as i have texted the support number for help since monday but no response for this issues. If you guys are sorting it out internally please let me know as i don't have to wait for response for 4 days 2nd Question, I have also received an email regarding listing will be removed. Please advise what should i do for the 3rd pic
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11-Jun-2021 04:33pm
AXIS SUPPORT - Kahmini
Hi Daniel,
The Brand Owner of Top Feel is in the midst of getting the relevant Certificates. After that will get approval from Amazon to do the listing for the Brand. At the moment you can focus on listing other category first till we sort out the Top Feel Certificates. For the Phylum inquiry we are checking internally and will get back to you via whats app. We apologize for the late reply.
Thank you.
28-Jun-2021 12:56pm
KONG YI HANG
Thank you. I am still facing problem of the others product such as Caress Diapers! PLEASE GET BACK TO ME THROUGH WHATSAPP AS I HAVE CONTACTED SINCE LAST WEEK TQ.
11-Sep-2021 03:42pm
AXIS SUPPORT
Hi,
Thank you for connecting with the Axis Support Team.
We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.
I hope that our service has been of assistance to you.
If you require further assistance now, or in the future please do not hesitate to file a new ticket through the Axis system.
Thanks!
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