eBay closed the case with a refund to the buyer

Hi, regarding to my last ticket: T000369, eBay already refunded the payment to buyer according to my Paypal account. (Pls refer to the attached pictures) May I know how is the status now? And will I get the balance back? Thanks a lot for your help.

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Hi,

Did the customer already receive the product? You may need to check the order status and communicate with customer to begin the steps below.


Previous Ticket Reply from us:
As in this phrase, we will advise you to communicate with the customer:

1. eBay have refunded the USD $50.70 to your customer
2. after the customer received the product, you will need to create a return shipping label, and request the customer to ship back the parcel to your US warehouse. *do not mention the sensitive keyword in the eBay chat room, eg: Amazon FBA warehouse

Friendly remind, due to covid-19 pandemic have affected DHL Global Mail have a longer handling time ( 2 -3 months) to ship your parcel. Hence, during this period we will advise you to use DHL or UPS express to avoid this issue happen again.

Hi,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future please do not hesitate to file a new ticket through the Axis system.

Thanks!

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