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Ticket Number [T000431]
03-Jul-2021 05:48am
LOW YEE FOAI
Unable to link Credit Card in Step 3 in eBay Managed Payments 2.0
I was unable to link Credit Card in Step 3 in eBay Managed Payments 2.0 , I had contacted both eBay Malaysia and Account Manager Casper Lim, both of them couldn't provide help. May I know did members in Axis facing the similar problem? And is there any solution? As eBay suggested, I tried several times, clear cache and cookies, use different browsers and with 2 different Visa credit cards. Still couldn't get through step 3. Both my cards are opt in for international purchase long time ago and 1 of it use as Amazon Us selling fees. There shouldn't be any problem with my cards.
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06-Jul-2021 09:45am
AXIS SUPPORT - Bryan
Hi,
There are members who face this issue as well, but very rare. The possible reason for this is transaction limit / credit card limit.
Below are the few options u can go for:
Option 1:
U can try with Bigpay if you have it
Option 2:
Can use the same credit card that u used before in ebay
Option 3:
Use debit card for this round. Once the process successful, change back to credit card.
Option 4:
Check the exisiting credit card selling limit, if OK, double check with bank on the cross border transaction status. weather it is enable or not.
TQ
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11-Sep-2021 03:58pm
AXIS SUPPORT
Hi,
Thank you for connecting with the Axis Support Team.
We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.
I hope that our service has been of assistance to you.
If you require further assistance now, or in the future please do not hesitate to file a new ticket through the Axis system.
Thanks!
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