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Ticket Number [T000434]
05-Jul-2021 10:39pm
TAN TANG ZHE
TR151079- Item defective
Customer unable to use the roll on and since the ball can't roll it as per video shown.Also, at the top of the roll on there is a sticky gel which have a smelly smell and cause it the ball unable to roll it.Please see below attachment. Buyer address information: Clara Wong Siew Lee 56, Jalan Tasik Indah 1, Taman Tasik Indah, Batu 5,, Jalan Ipoh, 51200, Kuala Lumpur, Kuala Lumpur, Kuala Lumpur, Kuala Lumpur, 51200, MY 601111939699
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06-Jul-2021 04:57pm
AXIS SUPPORT - Bryan
Hi,
Will get our logistic team to assist u on this matter.
Attn Sandy,
Refer to the email sent by Tang Zhe on 6 July (9.55am) for the video.
TQ
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13-Jul-2021 12:19pm
AXIS SUPPORT - Sandy Bao
Dear Member
As per whatapps this matter has been solve.
Please kindly close this case , if no other issue.
Thank you
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