Shipment stuck at Mexico custom

One of my shipment has been in Mexico custom and pending clearance event since 4 July'21. I have contact buyer on 6 July through amazon message but buyer still havent reply yet. Kindly advise.

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Attn Sandy,


Need your assistance on the above reseller matter. I had attached the latest tracking history for your reference.

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Hi,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future please do not hesitate to file a new ticket through the Axis system.

Thanks!

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