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Ticket Number [T000452]
17-Jul-2021 01:02am
TOH XIN YUEH
Violation Amazon Policy - Trademark Infrigement
I have few product has violation amazon policy which is trademark infrigement. The product brands are Organo and Aideas Home. For Organo brand, is it possible I go for appeal and any document to support? For Aideas Home brand, I think I have not delist immediately when received Axis anouncement. Any action can I take for this violation policy? will it lead to suspended account, if I doesn't take any action? Kindly advise.
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19-Jul-2021 04:36pm
AXIS SUPPORT - Bryan
Hi,
for the existing OG listing:
1) Those OG listing with no sales : Remove all the listing
2) Those OG listing that parked under existing listing : Also remove
3) Those OG listing with sales or FBA listing - Can start do some promotion to quickly sell out the OG
Then create a new listing for OG.
FYI, this is happen by batch, but dont worry. need the following info for us to assit u better
1) Meanwhile, appreaciate your help if you can click on the Amazon link (appeal) and share us the screenshot of the document / info required to appeal.
This will help us to assist u better.
Meamwhile, we are working on the documents and reply within this 2 days. Will updates u on the reply within this 2 days.
For Aideas, just remove all the listing will do.
TQ
22-Jul-2021 05:16pm
TOH XIN YUEH
Hi,
All the listing has automatic remove by Amazon. Attached with the screenshot of appeal needed as below for your info.
Attachment(s):-
11-Sep-2021 04:07pm
AXIS SUPPORT
Hi,
Thank you for connecting with the Axis Support Team.
We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.
I hope that our service has been of assistance to you.
If you require further assistance now, or in the future please do not hesitate to file a new ticket through the Axis system.
Thanks!
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