Ticket System Ticket Details

Ticket Number [T000452]
Violation Amazon Policy - Trademark Infrigement

I have few product has violation amazon policy which is trademark infrigement. The product brands are Organo and Aideas Home. For Organo brand, is it possible I go for appeal and any document to support? For Aideas Home brand, I think I have not delist immediately when received Axis anouncement. Any action can I take for this violation policy? will it lead to suspended account, if I doesn't take any action? Kindly advise.

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Hi,

for the existing OG listing:

1) Those OG listing with no sales : Remove all the listing
2) Those OG listing that parked under existing listing : Also remove
3) Those OG listing with sales or FBA listing - Can start do some promotion to quickly sell out the OG

Then create a new listing for OG.

FYI, this is happen by batch, but dont worry. need the following info for us to assit u better

1) Meanwhile, appreaciate your help if you can click on the Amazon link (appeal) and share us the screenshot of the document / info required to appeal.
This will help us to assist u better.

Meamwhile, we are working on the documents and reply within this 2 days. Will updates u on the reply within this 2 days.



For Aideas, just remove all the listing will do.


TQ

Hi,

All the listing has automatic remove by Amazon. Attached with the screenshot of appeal needed as below for your info.

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Hi,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future please do not hesitate to file a new ticket through the Axis system.

Thanks!




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