Product cost & Billing cost not same

Item : Zenxin organic Handmade Noodle Product price for Reseller is RM8.1per pack , Show on Price list. Billing Charging RM10.52 per pack, TR153423 ( INVOICE No : IMA21-5089 ) Enclosed attachment for your reference Kindly reply ASAP, Thank you.

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Hi Kelly,

As per our conversation in whatsapp, below is the summary:

Understand that this order came from Shopee. As Zenxin noodle there are package launched at Global & Local which the product cost is different.
Local (Zenxin Organic Handmade Noodle Product) - RM 8.10
Global (Zenxin Organic Handmade Noodle Product) - RM 10.52

as you have selected the global package during shipment submission that caused the billing is from global package product cost. In future, kindly take note for the product that launched in both local and global package (to select package with "MY" for local marketplace shipment submission)

We will escalate this concern to the department incharged to reimburse of cost different charged. TQ



Dear Sandy,

Would like to seek for your assistance for above matters for the reimbursement of the above cost different charged:

Cost different = RM 63.12 - (6pax x RM 8.10)
= RM 14.52

TQ

Dear Member

Here with the credit note.

Thank you

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Hi Kelly,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future please do not hesitate to file a new ticket through the Axis system.

Thanks!

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