Axis Invoice No: 153781 1545 210801EV07PNQR (Shipping Over Charged from Shopee)

Hi, I would like to know how does the packing pack the Zen Patch? As I get over-charged shipping from Shopee using Pos Laju. We follow the measurement as provided by Axis but we get over-charged from Shopee. Can you please send me the screen shot photo of the packaging in order for us to claim back the shipping over-charged from Shopee. Zen Patch is a very light item but we get charged for RM7 when it should be around RM4.60- RM5.80. We need screen shot of the photo to claim back over-charged from Shopee. Thank you. -Yoelyn-

Hi,


The download link below is the photo for Zenpatch before ship out as requested.

Download link :
https://we.tl/t-8oIxYL5YfG

The dimension 30cm x 20cm x 0.5cm (60gram) info is in the Zenpatch price list excel sheet.

TQ

Hi ,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.

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If you require further assistance now, or in the future please do not hesitate to file a new ticket through the Axis system.

Thanks!

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