Axis Invoice No: 153781 1545 210801EV07PNQR (Shipping Over Charged from Shopee)

Hi, I would like to know how does the packing pack the Zen Patch? As I get over-charged shipping from Shopee using Pos Laju. We follow the measurement as provided by Axis but we get over-charged from Shopee. Can you please send me the screen shot photo of the packaging in order for us to claim back the shipping over-charged from Shopee. Zen Patch is a very light item but we get charged for RM7 when it should be around RM4.60- RM5.80. We need your kind assistance to provide us a screen shot photo of the packaging to claim back over-charged from Shopee. Thank you. -Yoelyn-

Hi,


The download link below is the photo for Zenpatch before ship out as requested.

Download link :
https://we.tl/t-8oIxYL5YfG

The dimension 30cm x 20cm x 0.5cm (60gram) info is in the Zenpatch price list excel sheet.

TQ

Hi,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future please do not hesitate to file a new ticket through the Axis system.

Thanks!

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