TR154641-Item did not ship out

Shopee has just cancelled my order due to"seller did not ship on time" when i check this order, this item did not even scanned by courier .Due to this issue, shopee has refunded to buyer .so what can i do since this order has billed to me but parcel did not ship out.

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Hi,


as per our whatsapp conversation last friday, the parcel had been returned to your address and you and received it. TQ.

Hi,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future please do not hesitate to file a new ticket through the Axis system.

Thanks!

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