COMPLAINT FROM CUSTOMER REGARDING AUSTRALIAN BOTANICAL SOAP IS DENTED

Hi Axis, i received a complaint from customer saying he bought 4 pcs of soap and 1 pcs of soap is dented and opened which is not properly sealed. Hence, he is requesting for refund and being difficult at the moment. I will need immediate respond on this problem. Below attached his shipping details and proof of the dented product

BELOW ATTACHED LINK OF THE COMPLAINT FROM CUSTOMER

https://we.tl/t-vB2AHhHvXd

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SHIPMENT DETAILS OF THE CUSTOMER

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Hi,

as refer to our conversation last Thursday, we ensure that every product is in good condition before we ship out. There are possibility where by during courier transit time

Since u had promise your customer for the refund and your customer want the refund, u may ask your customer to return the product, and our side will check with the supplier and if they accept then we will issue the credit note back to u.

Keep follow with your customer on the return as understand from u that your customer had click "Order Receivied"

TQ

Hi,

Thank you for connecting with the Axis Support Team.

We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.

I hope that our service has been of assistance to you.

If you require further assistance now, or in the future please do not hesitate to file a new ticket through the Axis system.

Thanks!

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