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Ticket Number [T000495]
25-Aug-2021 05:51pm
Tan Chee Siang
Ungate Amazon Food & Grocery Categories
You are requesting approval to sell sub category Grocery & Gourmet Foods.
26-Aug-2021 09:40am
AXIS SUPPORT - Bryan
Hi Sir
Kindly send us the following Amazon details in order for us to prepare the invoice for your ungate categories
1) Name
2) Address
3) email address
4) H/P no
5) Amazon store name
TQ
26-Aug-2021 09:45am
Tan Chee Siang
Hi
1) Tan Chee Siang
2) 479-25 Jalan Jelutong, 11600, Georgetown, Penang
3) csshop.my@hotmail.com
4) 012-4747940
5) CS.Shop
Thanks
30-Aug-2021 04:09pm
Tan Chee Siang
Hi, any update for this?
Thanks
03-Sep-2021 03:54pm
AXIS SUPPORT - Bryan
Hi,
Sorry foer the late reply. Attached is the invoice. You may used in to ungate Grocery & Gourmet Foods and Toys and Games category.
The livephoto download link is as below.
Livephoto Asian meals: https://drive.google.com/drive/folders/14Qtu9FAaO_UR4XzpITbYMJfW4ViGTXA0?usp=sharing
Live photo CAsh flow 101 & 102 : https://drive.google.com/drive/folders/1g0YlOnTfMp7jDLtzuV2n7bGEUm17KV58?usp=sharing
TQ
Attachment(s):-
03-Sep-2021 04:24pm
Tan Chee Siang
Noted. Thanks
09-Sep-2021 10:15am
Tan Chee Siang
Hi, amazon reject my application, reason as attachment.
Can please provide another invoice and document.
Thanks
Attachment(s):-
09-Sep-2021 11:07am
AXIS SUPPORT - Bryan
Hi,
Let me check again and prepare another invoice for u to try again.
May I know this message is for which categories ungate?
Gourmet & Grocery or Toys and Games?
We will revert back the invoice to you within 24 hours. TQ
09-Sep-2021 03:34pm
Tan Chee Siang
is Gourmet & Grocery
11-Sep-2021 04:18pm
AXIS SUPPORT
Hi,
Thank you for connecting with the Axis Support Team.
We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.
I hope that our service has been of assistance to you.
If you require further assistance now, or in the future please do not hesitate to file a new ticket through the Axis system.
Thanks!
11-Sep-2021 08:50pm
Tan Chee Siang
Hi, Amazon reject my application, and you guys promise will redo the invoice for me within 24 hours. But i havent receive.
Now you want close the ticket???
13-Sep-2021 09:00am
AXIS SUPPORT
Hi,
Sorry for the delay and inconvenient caused, as this is autoreply message generated by our system during weekend as upgrading system happening.
Download Link:
https://drive.google.com/drive/folders/1HH6krEdAcnKrb91QmJM4U95hC1Hn8DmN?usp=sharing
Below is the 3 folder infomation in the link:
Invoice to be send to Amazon : This is the invoice u can used to reply Amazon in the email.
Company details:
Name: AXIS NETWORK TECHNOLOGY SDN.BHD(1084327-A)
Address: LOT 5-002,5TH FLOOR,ENDAH PARADE, NO.1, JALAN 1/149E, BANDAR SRI PETALING, 57000 KUALA LUMPUR,WEST MALAYSIA
TEL: 03-90572070
WEBSITE: www.axisnet.asia EMAIL: info@axisnet.asia
H/P: 011-5501 2070
13-Sep-2021 09:02am
AXIS SUPPORT - Bryan
Batch 1:
Grocery & Gourmet Foods category using AsianMeals Rendang
Health & Personal Care category using LALISSE LAVENDER HAND CREAM 70ML
Toys & Games Category Using Cash 101
Batch 2:
Vitamins & Dietary Supplements CAtegory Using PLANTBIO OMEGA PLUS (30’S X 10GM)
Healt & Personal Care CAtegory Using THE HIVETTE, MENSTRUAL CUP -YELLOW 25ML
**** u CAN CONTINUE TO USE BATCH 1 & 2 TO UNGATE THOSE CATEGORY. tq
14-Sep-2021 06:32pm
Tan Chee Siang
Hi, Amazon reject again.
They need:
Documents required from your supplier's supplier:
--- Copies of invoices, receipts, contracts, delivery orders from your supplier's supplier issued in the last 365 days.
-- Contact information for your supplier's supplier, including name, phone number, address, email, and website.
-- Item description (for ease of our review, you may highlight or circle the ASIN(s) under review)
14-Sep-2021 09:20pm
Tan Chee Siang
Gourmet & Grocery categories.
So far i just apply this categories. Reject 2 times
22-Sep-2021 04:13pm
AXIS SUPPORT - Bryan
Hi Mr Tan,
Sorry for the late reply, as for the ungate category, after u had uploaded the necessary documents, Amazon will call to our office to verify the invoice and details, and most likely they call us during midnight, that is the reason why Amazon unable to verify the supplier (Axis).
We had prepared the documents below for you to reply Amazon reply. In the email, u need to mentioned that Axis Network Technology operation hour is 9am - 6.30pm (Malaysia Time).
Download link for invoice, payment receipt & delivery order.
https://drive.google.com/drive/folders/1bzoaLWKCRP6xllh3djrZvfORS4OPR_2a?usp=sharing
Download Link Live photo for Nugano Coffee:
https://drive.google.com/drive/folders/1ttzwpXcwL1W-QIuLKUGf-UPDHyNyhoUQ?usp=sharing
TQ
29-Dec-2021 09:36am
AXIS SUPPORT - Bryan
Hi Mr Tan,
sorry for the delay. Kindly refer to the below google link for your further action to ungate Grocery & Gourmet category in your amazon account.
Google Link for Invoice and Nugano Black Coffee Photo
https://drive.google.com/drive/folders/1j1SWyHudbN0PLH-1lRoKXgENcnIQRTLC?usp=sharing
TQ
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