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Ticket Number [T000505]
30-Aug-2021 11:00am
WONG LI YEE
choose what ?
we choose this rm 4.6 , click green button . then courier we cant click n choose . correct . if 5.5cm , we need key in 6cm correct ? coz i cant click 5.5
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02-Sep-2021 12:34pm
AXIS SUPPORT - Bryan
Hi,
Question 1 ) For Shopee courier logistic, u need to go to your shipping setting and enable only JnT, DHL & Ninja Van.
Question 2) REcently, Shopee had update its policy, the dimension size shopee only accept number without any decimal. For this case, u can just round up to the next bigger number which is 6 cm.
Currently we are updating the bulk file in the goggle drive due to thhis new Shopee policy update.
TQ
11-Sep-2021 04:19pm
AXIS SUPPORT
Hi,
Thank you for connecting with the Axis Support Team.
We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on-behalf of you.
I hope that our service has been of assistance to you.
If you require further assistance now, or in the future please do not hesitate to file a new ticket through the Axis system.
Thanks!
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