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Ticket Number [T000514]
01-Sep-2021 12:22am
AC GADGET ELEMENT
Document for ungate Category
I would request document for Naguno coffee for the Amazon un-gated. Detail as below: 1) Name: CHOO YEUN FEONG 2) Email: alvin_cyf@hotmail.com 3) Address : 31, JALAN SETIA IMPIAN U13/4H, SETIA ALAM, SEK U13, SHAH ALAM, SELANGOR 40170 MY 4) h/p no: +60197779220 5) Amazon store name: ACGE STORE
02-Sep-2021 01:39pm
AXIS SUPPORT - Bryan
Hi,
We receive your request and will revert back the relevant document to you by tomorrow.
TQ
11-Sep-2021 04:25pm
AXIS SUPPORT
Hi,
Thank you for connecting with the Axis Support Team.
We have observed this ticket has been well resolved, as a result, we require you to close this ticket. If the ticket did not close within 24-48 hours from the date of this ticket send out, the system will automatically close it on behalf of you.
I hope that our service has been of assistance to you.
If you require further assistance now, or in the future, please do not hesitate to file a new ticket through the Axis system.
Thanks!
12-Sep-2021 09:18pm
AC GADGET ELEMENT
where is the document I request?
15-Sep-2021 01:50pm
AXIS SUPPORT
Hi,
Sorry for the late reply. As for the Ungate matter, Document Required for submission to Amazon, We are still dealing with it as Recently there are some updates in the Amazon market policy.
So we are in the midst of preparing and updating the document as per the latest Amazon requirement. We will get back to you very soon on this matter. Don't worry we won't closed the ticket until the case is settled :)
Regards,
Axis Support Team
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